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Your personal information.

What we collect, why, where it is hosted, who it is shared with, and how you take it back. Written to be read, not skimmed.

Effective 31 July 2026.

Who is responsible for what

There are two situations and they do not have the same answer. The distinction matters, because it decides who a request goes to.

  • You filled in a form
    On a broker's site, on a landing page or in an evaluation tool, the broker named on the page is responsible for your information. They hold the licence, they are the one calling you back, and the relationship is theirs. Nexod operates the page and processes the information on their behalf, on their instructions, and may not use it for its own purposes.
  • You are a broker using Nexod
    For your account, your professional contact details and your use of the dashboard, Nexod is responsible.
  • The person responsible at Nexod
    Loi 25 assigns this responsibility to the person with the highest authority in the business unless it is delegated in writing. At Nexod it is not delegated: it is exercised by that person, reachable at the address at the bottom of this page.

What is collected

Nothing is collected without your knowledge and nothing is collected before you press submit. There is no account to create and no profile that follows you.

  • What you type
    Your name, your email and your phone number. The phone number is required: the request exists so that a broker can call you back, and a request with no number cannot be worked.
  • Your answers to the form
    What the form asks, and nothing beyond it. Depending on the form: your property's address, your selling timeline, the area or type of property you are looking for.
  • The proof of your consent
    At submit we record the consent text exactly as it was displayed on screen, the date, the language, the page it came from, your IP address and your browser's identifier. This is what Loi 25 asks for so consent can be demonstrated later, and it is the text you actually read that is kept, not whichever template is current today.
  • No advertising cookie
    This site sets no advertising cookie. If you sign in to the dashboard, a strictly necessary cookie keeps you signed in; there is no other one.

Why, and nothing else

Your information serves the purpose you gave it for: letting a broker answer you about your request. It is not used for anything else.

  • Calling you back
    Passing your request to the broker named on the page and letting them reach you.
  • Confirming receipt
    An acknowledgement by email, and by text message if you separately agreed to that.
  • An automated ranking
    Your form answers are analysed automatically to set the order in which the broker calls back. Your name, your email and your number are not sent to that analysis: it receives your answers, and the fact that a name and a number are present, never their content. No decision about you is made by automated means alone; the broker decides and the broker calls.
  • Advertising measurement
    When you arrive from an ad, a signal may be returned to the advertising platform to record that a form was filled in, so the visit can be attributed to the right ad. Your email and your number are turned into an irreversible fingerprint before that is sent; they are never transmitted in the clear, and the content of your answers is never transmitted at all.

Text messages

Text messages are handled separately from everything else, because they require separate consent.

  • The box is optional
    Consent to text messages is a separate box, never pre-ticked. The form submits without it, and declining costs you no service, no evaluation and no answer. Without that box no text message can be sent to you: the system refuses it on its own.
  • What is never sold or shared
    Your mobile number and your consent to receive text messages are never sold, rented, traded or shared with any third party for marketing or promotional purposes, by anyone. They are used only to send the messages described here.
  • Opting out
    Reply STOP to any message. ARRET, ARRÊT, DESABONNER, DÉSABONNER, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT do exactly the same thing. Opt-out is immediate and permanent: it is written to the consent ledger, any running sequence is stopped, and no send can work around it.
  • Getting help
    Reply HELP or AIDE. You will get back who is writing to you, an address to reach us at, and the reminder that STOP opts you out.
  • The programme's terms
    Who sends, which messages, how often, and what your carrier may charge you: the terms of service describe the whole programme.

Who it is shared with

Your information is never sold, rented or traded, to anyone, ever. Nor is it passed to a third party so that they can solicit you. Here is the complete list of who has access.

  • The broker named on the page
    They are who you were writing to. They see your request and your contact details.
  • Nexod
    We operate the page and the system that carries your request, on the broker's behalf and on their instructions.
  • Our suppliers, under contract
    Those who host the data, deliver the emails and the text messages, and run the automated analysis described above. Each acts only on our instructions and may not use the information for its own purposes. Some of them process it outside Québec.
  • If the law requires it
    An authority presenting a valid request under the law.

Where it is hosted

Records, consents and the history of what was sent are hosted in Canada, in the Montréal region. That is not a legal requirement in Québec, it is a choice: Quebec homeowners' information stays in the country.

The suppliers that deliver emails and text messages, and the one that runs the automated analysis, process the information outside Québec. What is transmitted is limited to what is needed to deliver the message or produce the ranking.

How long it is kept

We do not delete records automatically after a fixed period. There is no timer, and writing a number of months here that nothing enforces would be false. Here is what actually happens.

  • Your record
    Kept for as long as the broker has an active mandate with us and it still serves the purpose it was collected for. You can ask for it to be deleted at any time, and we delete it.
  • The proof of consent
    Kept as long as the record: it exists so that what you agreed to can be demonstrated later.
  • An opt-out
    Kept, including when the rest is deleted. It is precisely the trace that guarantees we will not write to you again.

Your rights

These are exercised by writing to us, with no form to fill in and no reason to give. The law gives us 30 days to answer.

  • Access
    Obtain a copy of the information we hold about you.
  • Correction
    Have anything inaccurate, incomplete or ambiguous corrected.
  • Deletion
    Ask for your information to be erased and your request removed from the system.
  • Withdrawing consent
    Withdraw your consent at any time, for one channel or for all of them. For text messages a STOP is enough; for emails, the unsubscribe link at the foot of each one.
  • A complaint
    If our answer does not satisfy you, you may complain to the Commission d'accès à l'information du Québec.

Contact

For any question about this policy, or to exercise a right above, write to ops@nexod.ca. Nexod, Montréal, Québec.

If your request concerns a form you filled in on a broker's site, you may write directly to the broker named on that page or write to us here: we pass the request on and act on it either way.

If this policy changes, the effective date at the top of the page changes with it. A change affecting how we use information already collected would be announced to you before it took effect.